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Mumbai Hotel Guru




Call Us   +91-9920206045 | 9619191949
Email   mumbaitravelguru@gmail.com

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Terms and Conditions

Cancellation & Amendment

1. One night retention charges will be levied if cancellations are made before 7 days of the check in date. However during peak seasons some hotels might have non refundable policies, in such cases full retention will be charged.

2. The standard check-in and check-out time is 12:00 noon. Early check-in and late check-outs are on request and subject to availability. However some hotels / Places has there own check in and checkout time policies which will over ride above timing.

3. Children below the age of 5 are not charged, without extra bed and sharing the same room. However some hotels may charge for they have their own child policies.

Online Card Payments

Online payment gateway system processes Visa/Master and Card payments.

You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us.

An authorization code and confirmation of completion of transactions will be issued by your bank in approx. 25-30 sec (depending on your internet connection).

Your shopping experience will be private, safe and secure since offers you the highest standards of security currently available on the internet.

2. Alternate payment instructions must be received by Mumbaihotelguru.com before 72 priors to the time of departure if the payment on the credit card is declined for any reason. else, the order is liable to be cancelled.

Internet Banking

1. You can pay for your order through any of these banks, if you have an account with these banks listed below.
For a safe and secure transaction,additionally, 'www.Mumbaihotelguru.com' also processes the payments through an online gateway system. Bank will not be responsible for passengers not allowed on the basis of E-voucher and non receipt of E-voucher .
- CitiBank
- HDFC Bank
- State Bank of India
- ICICI Bank

Cancellation policy

Send a mail to info@mumbaihotelguru.com for cancelling or amending your booking.

Cancelling and getting refund

1. Cancellation slip stating your refund am

2. After canceling your booking, We will send to one cancellation slip on your email id stating the refund amount.

3. On receiving the cancellation slip, the refund shall be processed within 30 days from the date of receipt. If we have received the payment thru a valid credit card, then the same will be refunded to your credit card only. Payments made using any other form of payment will be refunded by cheque/DD within a maximum of 30 days from date of receipt of cancellation slip.

4. In some of the cases where refund is not possible by Cheque/DD & Credit Card, Mumbaihotelguru.com issue a credit note for the same amount and it can be utilize for the future booking.

What are the cancellation/Amended charges?

1. Cancellation Service fee will be Applicable to full refund
2. Charges Rs 250 or 6.25 USD as Cancellation/amend charges
3. Cancellation process and refund processing time may vary
4. Lost or damaged E-voucher,refund cannot be initiated with the Hotel,but would be through cheque or demand draft.


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